bt399 Terms & Conditions — Please Read Before Using the Platform
These Terms & Conditions govern all use of the bt399 platform. By registering an account or placing a bet you accept these terms in full.
1. Introduction and Acceptance of Terms
These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("the User", "you") and bt399 ("the Platform", "we", "us") governing your access to and use of the bt399 website, mobile interface, and all associated services, including sports betting, live casino, slots, crash games, and fishing games. These Terms should be read carefully before you register an account, make a deposit, or place a wager of any kind.
By accessing or using the bt399 platform in any way — including browsing the website without an account — you confirm that you have read, understood, and agree to be bound by these Terms, together with the bt399 Privacy Policy, Responsible Gaming Policy, and any specific rules applicable to individual games or promotions. If you do not agree with any part of these Terms, you must discontinue use of the platform immediately.
21+ Only. bt399 is strictly an adult platform for users aged 21 years and above. Registering, depositing, or wagering on this platform as a person under 21 is a breach of these Terms and will result in immediate account termination and forfeiture of any associated funds.
bt399 reserves the right to amend, update, or replace any part of these Terms at any time without prior notice. Updated Terms take effect immediately upon publication on the platform. It is your responsibility to review these Terms periodically. Continued use of the platform after any change constitutes acceptance of the revised Terms.
Your Core Responsibilities as a bt399 User
Age Requirement
You must be 21 or older to use bt399. Age verification may be required at any time during KYC review.
One Account Rule
Each user may hold only one bt399 account. Multiple accounts per individual constitute a breach and will result in all accounts being permanently suspended.
Account Security
You are solely responsible for keeping your login credentials confidential. bt399 is not liable for losses arising from unauthorised access caused by your failure to secure your credentials.
Accurate Information
All information provided during registration and KYC must be truthful and current. Providing false or misleading information is grounds for immediate account termination.
No Fraudulent Activity
Any attempt to defraud bt399 or other users — including through bonus abuse, chargeback fraud, or collusion — will result in permanent suspension and possible legal action.
Compliance with Terms
You agree to comply with all applicable rules at all times, including game-specific rules, promotion terms, and any applicable jurisdiction requirements.
2. Account Registration and User Eligibility
To open an account with bt399 you must satisfy all of the following eligibility criteria at the time of registration and on a continuing basis for as long as your account remains active:
- You are at least 21 years of age and have the legal capacity to enter into a binding contract under the laws applicable to you.
- You are not accessing the platform from a jurisdiction where online gambling is prohibited or restricted by applicable law.
- You are registering solely on your own behalf and not on behalf of any third party.
- You have not previously been excluded from bt399 or any affiliated platform, whether voluntarily through self-exclusion or by action of the platform.
- All registration details you provide — including your name, date of birth, and mobile number — are accurate, complete, and your own.
bt399 may at any time request documentary evidence to verify your eligibility, identity, age, or the source of funds deposited into your account. This process is part of the platform's standard KYC (Know Your Customer) procedure. Failure to provide requested documentation within a reasonable time may result in suspension of account activity or withdrawal processing until verification is complete.
Only one account per person is permitted on bt399. If duplicate accounts are detected — whether registered to the same mobile number, the same identity documents, or the same payment method — bt399 reserves the right to close all associated accounts and void any pending balances.
3. Deposits, Withdrawals, and Payment Processing
All financial transactions on bt399 are conducted in Bangladeshi Taka (BDT). The platform supports deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard. bt399 does not accept deposits from accounts or cards belonging to third parties. All payment methods used must belong to the registered account holder.
Minimum Deposit
The minimum single deposit amount is ৳500 BDT. Deposits below this threshold will not be credited. bt399 does not charge a processing fee on deposits, though your payment provider may apply its own charges.
Withdrawal Processing
Withdrawal requests are typically processed within 24 hours of submission, subject to the completion of any outstanding KYC verification. Withdrawals are paid to the same payment method used for the most recent deposit unless the account holder requests otherwise in writing. bt399 reserves the right to apply additional verification checks before approving large withdrawal amounts.
Suspended Withdrawals
bt399 may suspend withdrawal processing if fraud is suspected, if KYC documentation is outstanding, if a bonus wagering requirement has not been met, or if an account is under active investigation. The platform will notify the account holder of any suspension and its expected duration where possible.
Currency and Exchange
All account balances, bets, and payouts are denominated exclusively in BDT. bt399 does not accept foreign currency deposits. If a payment is initiated in a currency other than BDT, the transaction will be rejected.
bt399 is not responsible for any delays, failures, or errors in payment processing caused by your bank, mobile money provider, or any other third-party financial institution. If a deposit does not reflect in your bt399 wallet within a reasonable time, please contact support at [email protected] with your transaction reference.
4. Bonuses, Promotions, and Wagering Requirements
bt399 offers promotional bonuses to eligible registered users from time to time, including welcome bonuses, reload bonuses, free spins, and event-specific promotions tied to cricket events such as BPL and IPL. All bonuses are subject to the following general conditions in addition to any promotion-specific terms published alongside the offer:
- Bonuses are credited to your account in BDT and are subject to a wagering requirement before any associated winnings may be withdrawn. The specific rollover multiplier and eligible games are stated in the applicable promotion terms.
- Only one welcome bonus is available per eligible account. Attempting to claim a welcome bonus on a duplicate account is a breach of these Terms and will result in cancellation of the bonus and suspension of all associated accounts.
- bt399 reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice. If a promotion is withdrawn after a user has already met the qualifying conditions, bt399 will honour any bonus already credited to the user's account.
- Bonuses may not be transferred between accounts, converted to cash without meeting wagering requirements, or used in any way not explicitly permitted under the applicable promotion terms.
- bt399 reserves the right to reclaim any bonus amount — and any winnings generated from that bonus — if it determines that the bonus was obtained fraudulently, through a breach of these Terms, or by exploiting a technical error on the platform.
For full details of any current promotion, including the applicable wagering requirement, minimum qualifying deposit, eligible games, and expiry date, refer to the specific promotion terms displayed within your bt399 account after login.
5. Prohibited Conduct and Fair Use
The following actions are strictly prohibited on the bt399 platform. Engaging in any of these activities may result in immediate account suspension, forfeiture of account balances, and referral to appropriate legal authorities:
- Using automated software, bots, scripts, or any technological tools to place bets, claim bonuses, or interact with the platform in a manner not available to standard users.
- Colluding with other players to fix outcomes, share information improperly, or otherwise gain an unfair advantage in any game or betting market.
- Exploiting errors, bugs, or technical glitches on the platform — whether in the game software, bonus system, or payment processing — to gain a financial advantage. Any winnings obtained in this manner are void and will be reclaimed.
- Depositing funds derived from illegal activities, money laundering, or any other unlawful source. bt399 will report suspicious financial activity to the relevant authorities in accordance with applicable anti-money laundering regulations.
- Registering an account on behalf of another person, or allowing any third party to operate your account on your behalf.
- Initiating chargebacks or payment disputes in bad faith while retaining the associated winnings or bonus funds in your bt399 account.
bt399 operates a zero-tolerance policy toward cheating, fraud, and prohibited conduct. Any account found to have engaged in prohibited conduct will be permanently suspended without prior notice, all associated balances will be voided, and the matter may be referred to law enforcement agencies in Bangladesh or any other applicable jurisdiction.
6. Intellectual Property, Liability Disclaimer, and Governing Terms
All content on the bt399 platform — including but not limited to the website design, layout, graphics, logos, software, game interfaces, text, and promotional materials — is the exclusive intellectual property of bt399 or its licensed content providers. You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the platform for personal, non-commercial entertainment purposes only. You may not copy, reproduce, distribute, modify, or create derivative works from any bt399 content without express written permission.
bt399 provides its services on an "as is" and "as available" basis. To the fullest extent permitted by applicable law, bt399 disclaims all warranties, express or implied, including but not limited to merchantability, fitness for a particular purpose, and uninterrupted or error-free service. bt399 shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the platform, including losses from interrupted gameplay, technical failures, or connectivity issues beyond the platform's reasonable control.
These Terms shall be governed by and construed in accordance with the laws applicable to the bt399 platform's operations. Any dispute arising from or in connection with these Terms that cannot be resolved through bt399's internal support process will be subject to the jurisdiction of the relevant competent authority. bt399 reserves the right to terminate or restrict your access to the platform at any time, with or without cause, and with or without notice, if it determines that such action is necessary to protect the integrity of the platform or the interests of other users.
For questions about these Terms & Conditions, contact bt399 support at [email protected]. Please include your registered mobile number and a clear description of your query. Our support team aims to respond within a few hours during normal operating hours (Bangladesh Standard Time, UTC+6).
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