bt399 Privacy Policy — Your Data, Your Rights
A clear and transparent account of the personal information bt399 collects, how it is used, and how it is protected across every interaction with the platform.
1. Introduction — bt399's Commitment to Privacy
This Privacy Policy describes how bt399 ("the Platform", "we", "us") collects, processes, stores, and protects personal data provided by users ("you") when you register an account, make deposits or withdrawals, place bets, play casino games, or otherwise interact with the bt399 website and mobile interface. This Policy applies to all users of the bt399 platform regardless of whether they are located in Dhaka, Chittagong, Sylhet, Khulna, or anywhere else in Bangladesh.
By accessing or using the bt399 platform, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and processing of your personal data as described herein. If you do not consent, you must discontinue use of the platform immediately. This Policy should be read in conjunction with the bt399 Terms and Conditions, which govern the overall relationship between you and the platform.
bt399 does not sell, rent, or trade your personal data to third-party marketers. Your data is used only for the purposes stated in this Policy: operating your account, processing payments, preventing fraud, and improving the platform experience.
2. Categories of Personal Data Collected by bt399
Identity Data
Full name, date of birth, and copies of identity documents collected during KYC verification
Contact Data
Mobile number and email address provided at registration and updated via account settings
Financial Data
Mobile banking account details (bKash, Nagad, Rocket), transaction history, and deposit and withdrawal records
Usage Data
Betting history, game play records, session duration, IP address, device type, and browser information
Cookies & Tracking
Session cookies, persistent cookies, and similar tracking technologies that record browsing behaviour on the bt399 platform
Support Communications
Records of communications with bt399 support, including chat transcripts and email correspondence, retained for quality assurance
3. How bt399 Uses Your Personal Data
bt399 processes your personal data only for the specific, lawful purposes set out below. We do not process personal data for any purpose incompatible with those stated here without first obtaining your explicit consent.
Account Operation
To create and maintain your bt399 account, verify your identity through KYC, process login requests, manage your account balance, and enable access to all platform features
Payment Processing
To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard; to verify that payment methods belong to the registered account holder; and to maintain a complete record of all financial transactions in BDT
Fraud Prevention and Security
To detect, investigate, and prevent fraudulent activity, money laundering, bonus abuse, and other prohibited conduct; to comply with applicable anti-money laundering obligations; and to protect the integrity of the platform and its users
Platform Improvement
To analyse anonymised and aggregated usage data in order to improve platform performance, game library curation, sportsbook odds accuracy, and the overall user experience for players in Bangladesh
Promotional Communications
To send you relevant promotions, bonus offers, and event-based notifications (such as BPL season offers) via your registered mobile number or email address — only where you have not opted out of marketing communications
bt399 does not use your personal data to make automated decisions that significantly affect your legal rights or financial position without human oversight. Responsible gaming tools such as deposit limits and self-exclusion are applied at your own request or, in exceptional cases, where the platform has a duty of care obligation.
4. When and With Whom bt399 Shares Your Data
bt399 shares personal data with third parties only where strictly necessary for the lawful operation of the platform. The categories of third parties who may receive your data are limited to the following:
- Payment service providers — including mobile money operators (bKash, Nagad, Rocket, Upay) and card networks (Visa, Mastercard) — who process your deposit and withdrawal transactions. These providers receive only the data necessary to execute and verify the transaction.
- Game content and platform technology providers, including software developers and RNG certification bodies, who may receive anonymised technical data to support platform functionality and fairness auditing.
- Regulatory authorities, law enforcement agencies, and government bodies in Bangladesh or any other applicable jurisdiction, where bt399 is legally required to disclose personal data — for example, in connection with anti-money laundering investigations or court orders.
- Identity verification and KYC service providers who assist with document validation and age verification during the account registration process.
All third parties who receive personal data from bt399 are required to handle that data in a manner consistent with this Privacy Policy and applicable data protection obligations. bt399 does not authorise any third party to use your data for their own marketing purposes.
bt399 does not sell your personal data to advertising networks, data brokers, or any commercial third party for marketing or profiling purposes. This is an unconditional commitment.
5. Cookies and Tracking Technologies
bt399 uses cookies and similar browser-based tracking technologies to operate the platform correctly, remember your login state, and understand how users interact with the site. The three categories of cookies in use on bt399 are:
- Essential cookies — required for the platform to function. These include session authentication tokens, security cookies, and cookies that remember your language preference. Essential cookies cannot be disabled without breaking core platform functionality.
- Functional cookies — used to remember your preferences such as last visited game categories, preferred payment method display, and interface settings. These enhance your experience but are not strictly required for platform operation.
- Analytics cookies — used to collect anonymised data on how users navigate the platform, which game categories are most popular, and where users encounter friction. This data is used exclusively to improve the bt399 experience and is never linked to your personal identity.
You may manage cookie preferences through your browser settings at any time. Please note that disabling essential cookies will prevent certain platform features from working correctly, including account login. bt399 does not use cookies to track your activity on third-party websites outside the bt399 platform.
6. Your Data Rights as a bt399 User
bt399 respects your rights in relation to the personal data we hold about you. The following rights are available to all registered users and may be exercised by contacting support at [email protected]:
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Right of AccessYou may request a copy of all personal data bt399 holds about you, including your account information, transaction history, and KYC records.
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Right of RectificationYou may request correction of any inaccurate or incomplete personal data held by bt399. Corrections to KYC-related data may require submission of updated supporting documents.
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Right to ErasureYou may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to bt399's legal obligations to retain certain records — for example, financial transaction records required for anti-money laundering compliance.
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Right to Restrict ProcessingYou may request that bt399 restricts processing of your personal data in certain circumstances — for example, while a dispute about the accuracy of your data is being resolved.
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Right to Data PortabilityYou may request that bt399 provides your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another service provider where technically feasible.
To exercise any of the above rights, contact bt399 support at [email protected]. Please include your registered mobile number and a clear description of your request. bt399 aims to respond to all data rights requests within 30 days.
7. Data Retention, Security Measures, and Policy Updates
bt399 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. Financial transaction records are retained for a minimum period in accordance with anti-money laundering regulations. Account data is retained for the duration of your account's active life and for a defined period after account closure. When data is no longer required, it is securely deleted or anonymised.
bt399 applies industry-standard technical and organisational security measures to protect personal data against unauthorised access, disclosure, alteration, or destruction. These measures include 256-bit SSL encryption for all data in transit, access controls that restrict internal data access to authorised personnel only, regular security reviews of platform infrastructure, and secure storage protocols for all KYC documentation and financial records.
bt399 reserves the right to update this Privacy Policy at any time. When a material change is made, we will update the "Last updated" date at the top of this page. Your continued use of the bt399 platform after any such change constitutes your acceptance of the updated Policy. If you have questions about any change, please contact support at [email protected] before continuing to use the platform.
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